This course facilitates a full understanding of coaching as a management skillset. It also provides a process and a set of tools to use in planning and executing coaching with employees.

Learning outcomes of this programme:

• Illustrate the context of coaching
• Define the benefits of coaching
• Explain the principles of coaching
• Illustrate the differences between Coaching, performance management training and mentoring
• Identify the coach’s responsibilities
• Define the coach’s role
• Analyse the three phases of the coaching process
• Prepare the coaching plan
• Apply the chosen coaching methodology
• Conduct observations
• Recognize accomplishments
• Identify action to rectify behaviour
• Identify common cause of failure
• Understand the communication process
• Understand the principles of negotiation

Included:

• Learner guide
• Copy of slides
• Tools

Who should attend?

This program is ideal for: Mid-level Managers

Programme content

• Coaching and mentoring defined
• Role and responsibility
• Perception and communication principles 
• Communication skills principles
• Principles  of interaction
• The coaching and mentoring process
• Coaching and mentoring skills in practice

Enquire and register